New Oriental Online GRE One-on-One All-English Customized Course (General Agreement)
The student agrees, in accordance with the terms of this Agreement, that the brand New Oriental Online (www.koolearn.com) under our company shall provide GRE (Graduate Record Examination) preparatory tutoring services to the student. The specific rules and provisions of the course are as follows:
1 Definition Clauses
The New Oriental Online GRE One-on-One All-English Customized Course (hereinafter referred to as “the course ”) is a premium one-on-one GRE preparatory tutoring program launched by New Oriental Online (www.koolearn.com), a brand under our company, offered to specifically registered students.
A student of this course program refers to one who participates in the course and has completed registration, payment, and confirmation of this Agreement in accordance with our company’s requirements.
The student shall complete all teaching, tutoring, and course programs provided by our company fully and in accordance with the provisions of this Agreement and the requirements of our company.
2 Participation in the New Oriental Online GRE One-on-One All-English Customized Course
After careful consideration, the student has decided to participate in the aforementioned customized course in accordance with the terms of this Agreement, and our company also agrees to provide the customized course content to the student pursuant to this Agreement.
Upon completion of registration, payment, and confirmation of this Agreement in accordance with our company’s requirements, the student shall become an official participant in the customized course and may attend the related classes provided by our company.
Both parties acknowledge that the student’s timely and complete completion of the learning program arranged by our company is an important guarantee for successfully passing the GRE examination.
For this purpose, our company shall design and provide high-quality online courses and study plans, and the student shall participate in the course in accordance with the course schedule and study plan set by our company.
The student must log in to the website www.koolearn.com to confirm this Agreement.
3 Course program, Fees and Payment
3.1 Name of the Course Program: New Oriental Online GRE One-on-One All-English Customized Course
After purchasing the course, the student must complete all purchased lessons within the validity period (as displayed in the student’s course dashboard on the official Koolearn website).
If the student fails to complete all lessons within the course validity period, the course shall automatically terminate, and our company shall no longer provide the remaining uncompleted lessons.
3.2 The student shall pay the full tuition fee for the above customized course to our company using the payment methods specified by our company.
4 Rights and Obligations of the Student
4.1 Rights of the Student
Upon full payment of the tuition fees in accordance with this Agreement, the student shall have the right to receive the teaching and services provided by our company.
4.2 Obligations of the Student
4.2.1 The student shall pay the tuition fees in full and on time, and shall provide authentic and valid personal identification information.
4.2.2 The student shall comply with the study plan and course schedule arranged by our company and complete all courses provided by our company on time in accordance with the provisions of this Agreement.
The student shall complete all homework assigned by the instructor on time, with required quality and quantity, to ensure effective learning outcomes.
Any consequences arising from the student’s lateness, absence, or other personal reasons that negatively affect learning outcomes shall be borne solely by the student.
4.2.3 The course provided by our company shall be used exclusively by the student and shall not be disclosed, distributed, or shared with any third party. The student shall not provide his or her registered account to any third party for use.
Upon discovery of any such violation, our company reserves the right to immediately terminate all services to the student.
5 Rights and Obligations of the Company
5.1 Rights of the Company
5.1.1 Our company is entitled to receive the corresponding tuition fees paid by the student in accordance with the relevant provisions of this Agreement.
5.1.2 Our company is entitled, in accordance with this Agreement, to obtain, retain, and verify the personal information and materials provided by the student.
5.2 Obligations of the Company
5.2.1 Our company shall provide the course services as stipulated in this Agreement.
5.2.2 Our company shall ensure that all services provided are accessible and operational.
However, our company shall not bear responsibility for any service interruption or inaccessibility caused by force majeure or by reasons attributable to the student, including but not limited to internet disconnection by the student’s internet service provider, lack of internet access capability (including absence or malfunction of necessary software or hardware), or other related issues.
6 Class Rules and Withdrawal Policies
6.1 Class Rules
To ensure effective learning outcomes and classroom discipline, both the student and the instructor assigned by our company (hereinafter referred to as the “Instructor”) shall conduct the one-on-one Coaching Course as scheduled by the academic coordinator.
In the event of special circumstances, the following rules shall apply.
To maintain classroom discipline, both the Instructor and the student must enter the virtual classroom at least 5 minutes before the scheduled start time to prepare for the session.
6.1.1 Rescheduling
6.1.1.1 In case of special circumstances, the student must inform the academic coordinator at least 24 hours in advance to reschedule the class.
If the student requests to reschedule within 12 hours before the scheduled class, 1 hour of class time shall be deducted from the student’s total course hours.
All rescheduling must be arranged through the academic coordinator. If it is discovered that the student and the Instructor have privately agreed to reschedule the class, such action shall be deemed as the student’s forfeiture of that class session.
6.1.1.2 Under special circumstances, the Instructor may also request a change of class time.
The Instructor must inform the academic coordinator at least 24 hours in advance.
If the Instructor requests a reschedule within 12 hours before the scheduled class, our company shall compensate the student with 1 additional hour of class time.
The specific schedule of the compensatory class shall be arranged through mutual agreement between the student and our company.
6.1.2 Lateness and Make-up Classes
6.1.2.1 If the student is late for 30 minutes or less, the Instructor shall start the class when the student joins and end the class at the originally scheduled time. No make-up class shall be provided by our company.
6.1.2.2 If the student is more than 30 minutes late without contacting either the Instructor or the academic coordinator, the class shall be deemed automatically cancelled by the student, with 100% of the class duration deducted. The Instructor shall not wait nor provide a make-up class.
6.1.2.3 If the Instructor is late for 30 minutes or less, the class duration shall be extended accordingly.
6.1.2.4 If the Instructor is more than 30 minutes late but has contacted the student or the academic coordinator, the class duration shall be extended accordingly, and our company shall provide an additional 50% of that class duration as compensation to the student.
6.1.2.5 If the Instructor is more than 30 minutes late and fails to contact either the student or the academic coordinator, the class shall be deemed cancelled by default, and the student shall not be required to wait.
The Instructor shall provide a make-up class (to be scheduled by the academic coordinator), and our company shall additionally grant the student compensation equal to 100% of the original class duration.
6.2 Course Withdrawal and Transfer
6.2.1 If the student needs to apply for a course withdrawal or transfer due to special circumstances, the student must contact customer service for processing.
6.2.2 If the student has already used part of the course, the corresponding fees for the used course hours shall first be deducted. (For subject courses, the deduction shall be made at the standard rate of RMB 1,000 per hour; for planning sessions, the deduction shall be RMB 500 per session.)
The actual payment amount for the course represents a discounted combination price based on the one-time purchase of multiple course hours.
If the student does not complete all purchased course hours as agreed, the discount rate will be recalculated based on the actual hours used.
If the course includes teaching materials, once they have been shipped (as indicated by the logistics tracking record), our company shall not accept returns or refusals.
The cost of such materials shall be deducted during the refund or transfer process.
Notes：
(1) If the student received a discount or any other promotional offer at the time of payment, the refund shall be calculated based on the actual amount paid.
(2) Refund Amount = Actual Amount Paid − (Used Course Hours × Standard Course Rate) − Value of Used Complimentary Lessons
Deduction Standard for Complimentary Lessons：
For planning sessions, the deduction shall be RMB 500 per session.
Situation 1:
A student purchases the 30-hour course and pays RMB 30,000 without any discount. The standard rate for regular GRE All-English lessons is RMB 1,000 per hour, and the planning session is charged at RMB 500 per session.
If the student has completed 6 regular lesson hours and 1 planning session, the refund amount shall be: 30,000 − (6 × 1,000) − 500 = RMB 23,500.
Situation 2:
A student purchases the 30-hour course at a discounted rate of RMB 29,000. The standard rate for regular GRE All-English lessons is RMB 1,000 per hour, and the planning session is charged at RMB 500 per session.
If the student has completed 8 regular lesson hours and 1 planning session, the refundable amount shall be: 29,000 − (8 × 1,000) − 500 = RMB 20,500.
6.2.3 When submitting an application for course transfer, the student must provide both the original course information and the new course information.
Our academic coordinator will process the transfer within 10 business days.
Any difference in price resulting from the transfer shall be refunded or supplemented accordingly.
Any remaining balance after the course transfer shall be credited to the student’s New Oriental Online learning account.
The student may use this account balance to purchase other courses or apply for withdrawal of funds (the withdrawal process may vary depending on the payment channel, subject to customer service confirmation).
6.2.4 Upon receiving a refund request from the student and after confirming the refund amount, our company shall process refunds in the order of approval within 20 business days.
After the refund is processed, the student shall no longer have access to course review or playback.
7 Force Majeure
“Force Majeure” refers to any event that is beyond the control of both parties, unforeseeable, unavoidable, or insurmountable, which renders either party partially or wholly unable to perform its obligations under this Agreement.
Such events include, but are not limited to, earthquakes, typhoons, floods, fires, wars, strikes, riots, network interruptions, acts of government, changes in laws or regulations, or any other events that cannot be foreseen, avoided, or controlled.
If the failure or delay of either party to perform its obligations under this Agreement is caused by a Force Majeure event, that party shall be exempt from liability for breach of contract.
After the occurrence of a Force Majeure event, the affected party shall, if possible, inform the other party of the relevant circumstances within 10 business days (our company may provide such notification to the student through a public announcement on the website).
Once the Force Majeure event has ceased, the affected party shall make every reasonable effort to resume the performance of its obligations under this Agreement as soon as possible.
8 Intellectual Property Protection
The copyrights of all works displayed on our company’s website, in any form (including but not limited to text, software, audio, images, video recordings, tables, and emails),are jointly owned by the respective authors and our company.
Without prior authorization, the student shall not reproduce, record, duplicate, or engage in any activity that violates copyright law or other relevant laws and regulations in relation to any works of our company, including but not limited to electronic courseware.
Our company and the copyright holders shall pursue civil or criminal liability, in accordance with the law, against any individual or organization that infringes upon our intellectual property rights.
Our company reserves the right to terminate all services provided to any student found engaging in illegal online activities.
9 Dispute Resolution
9.1 The formation, execution, and interpretation of this Agreement, as well as the resolution of any disputes arising herefrom, shall be governed by the laws of the People’s Republic of China.
9.2 In the event of any dispute arising during the performance of this Agreement, both parties shall first attempt to resolve the matter through friendly negotiation.
9.3 If a dispute cannot be resolved through friendly negotiation within 30 days from the date on which either party first proposes such negotiation, either party may file a lawsuit with the People’s Court of Haidian District, Beijing.
10 Confidentiality Obligations
Our company has the obligation to maintain the confidentiality of the personal data and information provided by the student, and shall not disclose such information to any third party unless required by law, by order or demand of a competent government authority, or with the student’s consent.
Our company shall not disclose the student’s personal information and data to any third party, and the specific confidentiality obligations are detailed in our company’s Privacy Protection Policy available on our website.
The student is also obligated to keep confidential the contents of this Agreement and any materials or information related to the course provided by our company. Without our company’s prior consent, the student shall not disclose such information to any third party or allow any third party to use it.
If the student breaches the confidentiality obligation and causes losses to our company, the student shall compensate our company in full for all resulting damages.
11 Course Duration
The validity period of the course shall commence from the date when both parties have actually performed their respective obligations or accepted the other party’s performance, and shall expire on the end date displayed on the course details page.
The phrase “actual performance of respective obligations or acceptance of the other party’s performance” specifically refers to the following: the student’s completion of registration, payment, and confirmation of this Agreement on the New Oriental Online platform (www.koolearn.com), and our company’s acceptance of the aforementioned actions by the student.
12 Others
After reading this Agreement and clicking the button “I have read and agree to comply,” the student shall be deemed to have accepted and acknowledged the terms and conditions herein.
If the student does not accept this Agreement or has any objection to any of its terms,the student shall immediately click the “Cancel” button and contact customer service for assistance.
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